Return & Refund Policy
At Elysian Bliss, we are committed to delivering high-quality dry fruits and nut mixes with utmost freshness and care. If you are unsatisfied with your purchase, we are here to assist you with returns and refunds under the conditions outlined below.
1. Eligibility for Returns
We accept returns under the following conditions:✅ Wrong Product Delivered – If you receive an incorrect item.✅ Damaged or Defective Product – If the product is damaged in transit or has quality issues.✅ Expired Product – If the product delivered is past its expiry date.🚫 We do NOT accept returns in the following cases:❌ Change of Mind – We do not accept returns for reasons such as preference or taste.❌ Partially Used Product – If the packaging is opened and the product is consumed partially.❌ Improper Storage – Products damaged due to improper storage after delivery.
2. Return Request Process
To initiate a return, follow these steps:1️⃣ Report the issue within 48 hours of delivery by contacting our support team.2️⃣ Provide clear images/videos of the product and packaging for verification.3️⃣ Our team will review your request and approve eligible returns.4️⃣ If approved, we will arrange for pickup or guide you on how to return the product.📧 Email: [your email]📞 Phone: [your phone number]
3. Refund Policy
If your return request is approved, we will process your refund as per the following guidelines:
Refund Options
💳 Original Payment Mode – Refunds will be credited to the same payment method used for purchase within 5-7 business days.🛒 Store Credit – If preferred, we can issue store credit for future purchases.💵 Replacement – In eligible cases, we may send a replacement instead of a refund.
Non-Refundable Cases
- Shipping charges are non-refundable unless the return is due to our error.
- Discounted or sale items are non-refundable unless damaged or defective.
4. Order Cancellations
🚀 Orders can be canceled before shipment. Once dispatched, cancellations are not possible.
- To cancel your order, contact us immediately with your order details.
- If the order is already shipped, you may request a return after delivery (if eligible).
5. Late or Missing Refunds
If you haven’t received a refund yet:🔹 Check your bank account or UPI wallet.🔹 Contact your bank/payment provider as processing may take time.🔹 If you still haven't received your refund after 7 business days, contact us for assistance.
6. Contact Us
For any return or refund-related concerns, feel free to reach out to our customer support team:
We strive to ensure a smooth and hassle-free shopping experience at Elysian Bliss! 😊
