Shipping Policy
At Elysian Bliss, we are committed to delivering high-quality dry fruits and nut mixes with utmost care and efficiency. Our shipping policy outlines the processing time, shipping options, delivery timeframes, and other essential details regarding your order.
1. Order Processing & Dispatch
- Once your order is successfully placed, it will be processed within 1-2 business days (excluding Sundays and public holidays).
- Orders placed before 12 PM IST will be processed the same day, while orders placed after that will be processed on the next business day.
- You will receive a confirmation email or SMS with your order details and tracking information once your order is shipped.
2. Shipping Methods & Estimated Delivery Time
We ensure safe and timely delivery of your orders through our trusted logistics partners.
Shipping Method Estimated Delivery Time Shipping Charges Standard Shipping 4-7 business days Free on orders above ₹999; otherwise, ₹50 Express Shipping 2-4 business days ₹99
- The estimated delivery time starts from the date of dispatch.
- Delivery timelines may vary based on your location, weather conditions, operational challenges, or courier service availability.
- Orders to remote locations or non-serviceable pin codes may take longer than the usual delivery time.
3. Shipping Locations
We currently ship across India, covering major cities, towns, and rural areas. However, we do not deliver to:
- P.O. Boxes or military areas.
- Restricted zones or locations where courier services are unavailable.
4. Order Tracking & Updates
- Once your order is shipped, you will receive an email and SMS with the tracking number and a link to track your shipment in real-time.
- You can track your order through our website or courier partner’s tracking page.
- If you do not receive tracking details within 48 hours of order confirmation, please contact us.
5. Shipping Delays & Exceptions
- While we strive to deliver orders on time, unexpected delays may occur due to:
- Courier partner delays or operational issues.
- Weather conditions, strikes, or natural calamities.
- Incomplete or incorrect shipping addresses provided by customers.
- If your order is delayed beyond the estimated time, please contact us, and we will assist you in tracking and resolving the issue.
6. Damaged, Missing, or Incorrect Items
At Elysian Bliss, we take extra care to ensure that your order reaches you in perfect condition. However, in rare cases, if you receive:
- A damaged or defective product
- An incorrect item
- A missing item from your order
Please follow these steps:
- Report the issue within 48 hours of receiving the package by emailing us at [your email] or calling [your phone number].
- Provide clear photos of the damaged or incorrect item along with the packaging.
- Our team will review the issue and arrange for a replacement or refund as per our return policy.
7. Order Modifications & Cancellations
- Once an order is placed, modifications or cancellations are only possible before it is shipped.
- If you need to change your shipping address or cancel your order, please contact us immediately at [your email] or [your phone number].
- If the order has already been dispatched, cancellation may not be possible.
8. Lost or Undelivered Orders
- If your order is marked as delivered but you have not received it, please check with your neighbors, building security, or local courier office.
- If you still cannot locate your order, contact us within 48 hours of the marked delivery date.
- In case an order is lost in transit, we will reship the order or issue a refund based on the situation.
9. International Shipping
Currently, we do not ship internationally. However, we are working on expanding our reach and will update our policy once international shipping is available.
10. Contact Us
For any shipping-related queries or concerns, feel free to reach out:
📧 Info@elysianbliss.co.in
📞 +918860357118We appreciate your trust in Elysian Bliss and strive to provide you with a seamless shopping experience!
